Owner to review before launch.
Terms of service
These terms apply when you order digitizing from MetriStitch or use this site.
What we provide
MetriStitch converts artwork you send into embroidery files for machines. We deliver files in DST, PES, JEF and EXP, and other formats on request, with a preview of the stitched result.
Quotes and payment
We quote each job after we see the artwork. Prices on this site are starting prices. You approve the quote and pay before we deliver the files. Free trial designs are free.
Turnaround
Standard files take 48 hours. Rush delivery takes 24 hours and adds +25% to the design price. Ornate and ecclesiastical designs take 3 to 5 days. A turnaround starts when we have the artwork and the details we need.
Free trial design
A free trial design is available for qualified requests. We decide which requests qualify.
Revisions
One revision round is included. Ask for it within 3 days of delivery. An extra revision costs 30% of design price.
Ownership
You own the files we make for you, for your own use. We never resell a client’s logo. You confirm that you have the right to use the artwork you send us.
Stitching results
Results on the machine depend on fabric, thread, stabilizer and machine settings. Tell us the fabric and size when you order so we can digitize for them.
Contact
Questions about these terms: [email protected].